Mobility Impaired Transportation System (MITS)
The Mobility Impaired Transportation System, known as MITS, is part of JP Transit. MITS provides transportation for persons with disabilities who are unable to use fixed route JP Transit service. The fixed route service has designated bus stops at regular 2-block intervals along specific routes, while MITS service is origin-to-destination and demand responsive. The MITS service, also known as paratransit service, is designed to meet the requirements of the Americans with Disabilities Act (ADA), including a reasonable modifications and accommodations request process. LIFT/Dial-A-Ride is a comparable paratransit service operated by the Regional Transit Authority in Orleans Parish.
Reservations: (504) 889-7155
NOTE: To make a reservation you must FIRST fill out an application (link directly below):
Who is Eligible to Ride MITS?
MITS service is available to persons who meet specific criteria described in the ADA. Individuals are eligible for MITS service only if there is some part of the fixed route bus system that they cannot use or navigate because of a disability. An individual is eligible if he or she has a permanent, temporary, or intermittent disability as described below and if the fixed route bus system cannot provide service to a particular individual for a particular trip.
Applying to Ride JP Transit MITS Service
In June 2002, JP Transit (formerly JeT) implemented a new evaluation process to determine the eligibility for paratransit riders. The application (see below) must be completed in its entirety and mailed to the MITS office (address provided in application). Upon receipt of the completed application, a form will be forwarded to the healthcare professional specified on the healthcare professional authorization form. When MITS receives this form from the healthcare professional, an in-person interview may be required. Within 21 days of the interview, the applicant will be notified regarding the status his/her eligibility.
Applications are also available by calling or writing the MITS Office and can be obtained in other formats upon request. All applicants are required to attend an in-person interview after the application and heathcare authorization forms have been received by MITS.
Fare structure recommended by the TAB
operated by Transdev, Inc.
118 David Drive, Metairie, Louisiana 70003
Office: (504) 889-7155 TDD: (504) 736-8483 Fax: (504) 734-3341
How Much Does it Cost to Ride MITS?
As of January 2010, each MITS rider pays a fare of $3.00 for each one-way trip. The fare was recommended by the Transportation Advisory Board and approved by the Jefferson Parish Council. By law, the fare for MITS cannot exceed two times the regular fare for fixed route buses. There is no charge for a personal care attendant traveling with a MITS rider. Guests are charged the same fare as certified MITSriders. Coupon books are available in the MITS Office.
MITS serves urbanized Jefferson Parish and a limited area of Orleans Parish. Urbanized Jefferson Parish includes the Eastbank, all developed areas north of the Hero Cutoff on the Westbank, and the Lafitte area. Areas served in Orleans Parish include Delgado Community College, the New Orleans Central Business District and the Medical Center/Tulane medical complex.
MITS riders can transfer to RTA’s paratransit service, known as the LIFT, at the Eastbank or Westbank transfer points: (1) Eastbank – Delgado Community College and Oschner Back Atrium Area; (2) Westbank Gretna/Wilty Terminal.
Rules and regulations for MITS riders:
For a printable pdf of the regulations click on the links below or contact the MITS office at (504) 889-7155.